EYEsrCam support

Support & Contact

Help with EYEsrCam, privacy questions, accessibility feedback, and data requests.

Contact Trinity Basin Systems

For support, email operations@trinitybasinsystems.com.

Include the app version, device model, Android version, connected camera or hardware model, a short description of the issue, and steps to reproduce it. Do not include sensitive mission imagery unless requested and authorized.

Common troubleshooting

Confirm EYEsrCam has the permissions required for the feature you are using.
Disconnect and reconnect compatible camera hardware.
Restart the app and confirm Android and EYEsrCam are current.
Record any error message before contacting support.

Privacy and data requests

To ask a privacy question or request access to or deletion of information that you submitted directly to Trinity Basin Systems, email operations@trinitybasinsystems.com with the subject “EYEsrCam Privacy or Data Request.”

Describe the request and provide the email address previously used to contact us. We may ask for reasonable verification. Do not send passwords, government identification, or unnecessary sensitive information.

Local app data: If EYEsrCam stores content only on your device, remove that content using the app’s controls, Android application storage settings, or by uninstalling the app. Device backups may be controlled separately by Android or your backup provider.

Response expectations

We aim to acknowledge support and privacy requests within a reasonable period. Resolution time depends on the issue, available diagnostic information, and whether third-party hardware is involved.